MSIL/FakeSupport.DM removal tips

The MSIL/FakeSupport.DM is considered dangerous by lots of security experts. When this infection is active, you may notice unwanted processes in Task Manager list. In this case, it is adviced to scan your computer with GridinSoft Anti-Malware.

GridinSoft Anti-Malware

Gridinsoft Anti-Malware

Removing PC viruses manually may take hours and may damage your PC in the process. We recommend using GridinSoft Anti-Malware for virus removal. Allows to complete scan and cure your PC during the trial period.

6-day free trial available.

What MSIL/FakeSupport.DM virus can do?

The binary likely contains encrypted or compressed data.
Network activity detected but not expressed in API logs

How to determine MSIL/FakeSupport.DM?


File Info:
crc32: 6836C521
md5: 19a492d269bb20e973ebf434c00e5e46
name: upload_file
sha1: 0e7878f76611cf7e73e6cd3a6cc80dacc443c4be
sha256: f981c4a6bf8524ed92604b0d0d8eed006eb426a24ef138db70b6d82e8f1418d7
sha512: b316f1136fbf54dbdb89137b726724340ed8ef52ffb7b0be06dd4d22ec5bfe7b5a5790ac154ccb37ebf2ec04bd734e5ab3bb86586c694a60e7760d2d1df1a66b
ssdeep: 6144:yPMfU7u6wIydADCUMfU7u67qXU/VJRlkMfU7u68jNY14R:yq8wADCZ87L9JRL86NY14
type: PE32 executable (GUI) Intel 80386 Mono/.Net assembly, for MS Windows

Version Info:
Translation: 0x0000 0x04b0
LegalCopyright: Copyright xa9  2020
Assembly Version: 1.0.0.0
InternalName: newpop.exe
FileVersion: 1.0.0.0
CompanyName: 
LegalTrademarks: 
Comments: 
ProductName: newpop
ProductVersion: 1.0.0.0
FileDescription: newpop
OriginalFilename: newpop.exe

MSIL/FakeSupport.DM also known as:

MicroWorld-eScan	Gen:Heur.MSIL.Krypt.46
Sangfor	Malware
BitDefender	Gen:Heur.MSIL.Krypt.46
Cybereason	malicious.269bb2
APEX	Malicious
Ad-Aware	Gen:Heur.MSIL.Krypt.46
Emsisoft	Gen:Heur.MSIL.Krypt.46 (B)
F-Secure	Heuristic.HEUR/AGEN.1135467
FireEye	Gen:Heur.MSIL.Krypt.46
eGambit	Unsafe.AI_Score_99%
Avira	HEUR/AGEN.1135467
Arcabit	Trojan.MSIL.Krypt.46
GData	Gen:Heur.MSIL.Krypt.46
BitDefenderTheta	Gen:NN.ZemsilF.34570.pm0@aetSp!d
ALYac	Gen:Heur.MSIL.Krypt.46
MAX	malware (ai score=83)
ESET-NOD32	a variant of MSIL/FakeSupport.DM
SentinelOne	DFI – Malicious PE
MaxSecure	Trojan.Malware.300983.susgen
Fortinet	MSIL/FakeSupport.DM!tr
AVG	FileRepMalware

How to remove MSIL/FakeSupport.DM?

MSIL/FakeSupport.DM removal tool

Download and install GridinSoft Anti-Malware.
Open GridinSoft Anti-Malware and perform a “Standard scan“.
“Move to quarantine” all items.
Open “Tools” tab – Press “Reset Browser Settings“.
Select proper browser and options – Click “Reset”.
Restart your computer.

About the author

Paul Valéry

I'm a cyber security analyst and data science expert with 5+ years of experience with security software contractors.

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