Malware

About “Application.RemoteUtils.1” infection

Malware Removal

The Application.RemoteUtils.1 is considered dangerous by lots of security experts. When this infection is active, you may notice unwanted processes in Task Manager list. In this case, it is adviced to scan your computer with GridinSoft Anti-Malware.

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What Application.RemoteUtils.1 virus can do?

  • At least one process apparently crashed during execution
  • Creates RWX memory
  • Possible date expiration check, exits too soon after checking local time
  • Expresses interest in specific running processes
  • Reads data out of its own binary image
  • A process created a hidden window
  • Drops a binary and executes it
  • Unconventionial language used in binary resources: Russian
  • The binary likely contains encrypted or compressed data.
  • Uses Windows utilities for basic functionality
  • Attempts to repeatedly call a single API many times in order to delay analysis time
  • Checks the CPU name from registry, possibly for anti-virtualization
  • Collects information to fingerprint the system
  • Anomalous binary characteristics

How to determine Application.RemoteUtils.1?


File Info:

crc32: 5D69C27E
md5: 2f9dffa0fbcf7f0a855f8b06095feb55
name: instantsupport.exe
sha1: aac7d466f910a0f7faa13ef06b9f48fe185f4b2c
sha256: 380a0d5b3d5ae9eb9a53cf5bb4fe1737de62020e4f0ec5f56ee601bf8a884d1b
sha512: 22fec64fd0cda26b74d3da4fe92b69bd29e77200f8eb82bae658f7e442d09e365c17af215634fcda497a85db36c7f9aa0dad7de551351090f6509ed1f0e2d10b
ssdeep: 196608:8+oCQEZSkSBVTQ1CRV/ZZVSMaJOiNfmyqf5BjCJOJSc8:8sQEZS21CR/8NuZ5BeJAC
type: PE32 executable (GUI) Intel 80386, for MS Windows

Version Info:

LegalCopyright: Copyright xa9 2017 Remote Utilities LLC. All rights reserved.
InternalName:
FileVersion: 6.7
CompanyName: Remote Utilities LLC
PrivateBuild:
ProductName: Remote Utilities
ProductVersion: 6.7
FileDescription: Remote Utilities
OriginalFilename: Remote Utilities
Translation: 0x0000 0x04b0

Application.RemoteUtils.1 also known as:

McAfeeArtemis!2F9DFFA0FBCF
VIPRETrojan.Win32.Generic!BT
SangforMalware
K7AntiVirusUnwanted-Program ( 005442fc1 )
BitDefenderGen:Variant.Application.RemoteUtils.1
K7GWUnwanted-Program ( 005442fc1 )
Cybereasonmalicious.0fbcf7
Invinceaheuristic
GDataGen:Variant.Application.RemoteUtils.1 (2x)
Kasperskynot-a-virus:HEUR:RemoteAdmin.Win32.Generic
AlibabaRiskWare:Win32/RemoteUtilities.233abb3e
AegisLabRiskware.Win32.Generic.1!c
RisingTrojan.Generic@ML.92 (RDML:jys4+wzhNzOPu2vcdC1BUQ)
Endgamemalicious (high confidence)
SophosRemote Utilities RMS (PUA)
F-SecureHeuristic.HEUR/AGEN.1037282
TrendMicroPUA.Win32.RemoteAdmin.AA.component
McAfee-GW-EditionBehavesLike.Win32.BadFile.vc
FireEyeGeneric.mg.2f9dffa0fbcf7f0a
EmsisoftGen:Variant.Application.RemoteUtils.1 (B)
WebrootW32.Malware.Gen
AviraHEUR/AGEN.1037282
Antiy-AVLRiskWare[RemoteAdmin]/Win32.Agent
ArcabitTrojan.Application.RemoteUtils.1
ZoneAlarmnot-a-virus:HEUR:RemoteAdmin.Win32.Generic
MAXmalware (ai score=88)
CylanceUnsafe
ESET-NOD32a variant of Win32/RemoteAdmin.RemoteUtilities.U potentially unsafe
TrendMicro-HouseCallPUA.Win32.RemoteAdmin.AA.component
SentinelOneDFI – Suspicious PE
FortinetRiskware/Generic
Paloaltogeneric.ml
Qihoo-360Win32/Virus.RemoteAdmin.af5

How to remove Application.RemoteUtils.1?

Application.RemoteUtils.1 removal tool
  • Download and install GridinSoft Anti-Malware.
  • Open GridinSoft Anti-Malware and perform a “Standard scan“.
  • Move to quarantine” all items.
  • Open “Tools” tab – Press “Reset Browser Settings“.
  • Select proper browser and options – Click “Reset”.
  • Restart your computer.

About the author

Paul Valéry

I'm a cyber security analyst and data science expert with 5+ years of experience with security software contractors.

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