Ransom Trojan

Trojan.Ransom.TechSupportScam removal instruction

Malware Removal

The Trojan.Ransom.TechSupportScam is considered dangerous by lots of security experts. When this infection is active, you may notice unwanted processes in Task Manager list. In this case, it is adviced to scan your computer with GridinSoft Anti-Malware.

GridinSoft Anti-Malware

Gridinsoft Anti-Malware

Removing PC viruses manually may take hours and may damage your PC in the process. We recommend using GridinSoft Anti-Malware for virus removal. Allows to complete scan and cure your PC during the trial period.
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What Trojan.Ransom.TechSupportScam virus can do?

  • Executable code extraction
  • Creates RWX memory
  • The binary likely contains encrypted or compressed data.
  • Uses suspicious command line tools or Windows utilities

Related domains:

webadmin.pcfixer.xyz

How to determine Trojan.Ransom.TechSupportScam?


File Info:

crc32: 879F87BB
md5: 5cd0d5aa4c315dce681396c5be3f9b6e
name: 5CD0D5AA4C315DCE681396C5BE3F9B6E.mlw
sha1: 78c94e9f096d7b12f4f11bf1d7364327c1a9dce0
sha256: 3791cbd9aee406f4157745717c4efe7a70c17ad64cc9fb9fde5910c4be06d881
sha512: af510a1803c81c838a57e7d5b5e6918102b025e5671674dffa2f4f42e25fb89fc114cb1b1234bd299289fc48427e9483c94b87eb3639ecd2a8daa04212b356f3
ssdeep: 24576:SvVcmSyjesh+R0s+R0zBzsd7J5cXg5ez5:S9c0jesBJGEK5
type: PE32 executable (GUI) Intel 80386 Mono/.Net assembly, for MS Windows

Version Info:

Translation: 0x0000 0x04b0
LegalCopyright: Copyright xa9 2017
Assembly Version: 1.0.0.0
InternalName: wmplayer.exe
FileVersion: 1.0.0.0
CompanyName: Microsoft
Comments: Windows Media Player Streaming
ProductName: Windows Media Player Streaming Services
ProductVersion: 1.0.0.0
FileDescription: Windows Media Player Streaming
OriginalFilename: wmplayer.exe

Trojan.Ransom.TechSupportScam also known as:

K7AntiVirusTrojan ( 0050aa2e1 )
LionicTrojan.MSIL.Generic.4!c
Elasticmalicious (high confidence)
DrWebTrojan.KillProc.53930
CynetMalicious (score: 100)
ALYacTrojan.Ransom.TechSupportScam
CylanceUnsafe
ZillyaTrojan.FakeSupport.Win32.48
CrowdStrikewin/malicious_confidence_80% (D)
AlibabaRansom:MSIL/DukescamLock.413a3b43
K7GWTrojan ( 0050aa2e1 )
Cybereasonmalicious.f096d7
SymantecW32.Golroted
ESET-NOD32a variant of MSIL/FakeSupport.AZ
APEXMalicious
AvastWin32:Malware-gen
KasperskyHEUR:Trojan-Ransom.MSIL.Generic
NANO-AntivirusTrojan.Win32.Ransom.fksrgw
TencentMsil.Trojan.Generic.Tafg
SophosMal/Generic-S
BitDefenderThetaGen:NN.ZemsilF.34088.Wq1@aK1bENm
VIPRETrojan.Win32.Generic!BT
McAfee-GW-EditionGenericRXCJ-HE!5CD0D5AA4C31
FireEyeGeneric.mg.5cd0d5aa4c315dce
SentinelOneStatic AI – Malicious PE
JiangminTrojan.MSIL.odcc
Antiy-AVLTrojan/Generic.ASMalwS.2204D82
MicrosoftRansom:MSIL/DukescamLock.A
AhnLab-V3Trojan/Win32.MSILPerseus.C2199382
McAfeeGenericRXCJ-HE!5CD0D5AA4C31
MAXmalware (ai score=100)
VBA32TScope.Trojan.MSIL
PandaTrj/GdSda.A
YandexTrojan.FakeSupport!mMC+qvi/UME
IkarusTrojan.MSIL.Fakesupport
MaxSecureTrojan.Malware.11396476.susgen
FortinetMSIL/FakeSupport.AZ!tr
AVGWin32:Malware-gen
Paloaltogeneric.ml
Qihoo-360Win32/Ransom.Generic.HgIASPkA

How to remove Trojan.Ransom.TechSupportScam?

Trojan.Ransom.TechSupportScam removal tool
  • Download and install GridinSoft Anti-Malware.
  • Open GridinSoft Anti-Malware and perform a “Standard scan“.
  • Move to quarantine” all items.
  • Open “Tools” tab – Press “Reset Browser Settings“.
  • Select proper browser and options – Click “Reset”.
  • Restart your computer.

About the author

Paul Valéry

I'm a cyber security analyst and data science expert with 5+ years of experience with security software contractors.

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