Categories: RansomTrojan

Trojan.Ransom.TechSupportScam removal instruction

The Trojan.Ransom.TechSupportScam is considered dangerous by lots of security experts. When this infection is active, you may notice unwanted processes in Task Manager list. In this case, it is adviced to scan your computer with GridinSoft Anti-Malware.

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Removing PC viruses manually may take hours and may damage your PC in the process. We recommend using GridinSoft Anti-Malware for virus removal. Allows to complete scan and cure your PC during the trial period.
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What Trojan.Ransom.TechSupportScam virus can do?

  • Executable code extraction
  • Creates RWX memory
  • The binary likely contains encrypted or compressed data.
  • Uses suspicious command line tools or Windows utilities

Related domains:

webadmin.pcfixer.xyz

How to determine Trojan.Ransom.TechSupportScam?


File Info:

crc32: 879F87BBmd5: 5cd0d5aa4c315dce681396c5be3f9b6ename: 5CD0D5AA4C315DCE681396C5BE3F9B6E.mlwsha1: 78c94e9f096d7b12f4f11bf1d7364327c1a9dce0sha256: 3791cbd9aee406f4157745717c4efe7a70c17ad64cc9fb9fde5910c4be06d881sha512: af510a1803c81c838a57e7d5b5e6918102b025e5671674dffa2f4f42e25fb89fc114cb1b1234bd299289fc48427e9483c94b87eb3639ecd2a8daa04212b356f3ssdeep: 24576:SvVcmSyjesh+R0s+R0zBzsd7J5cXg5ez5:S9c0jesBJGEK5type: PE32 executable (GUI) Intel 80386 Mono/.Net assembly, for MS Windows

Version Info:

Translation: 0x0000 0x04b0LegalCopyright: Copyright xa9 2017Assembly Version: 1.0.0.0InternalName: wmplayer.exeFileVersion: 1.0.0.0CompanyName: MicrosoftComments: Windows Media Player StreamingProductName: Windows Media Player Streaming ServicesProductVersion: 1.0.0.0FileDescription: Windows Media Player StreamingOriginalFilename: wmplayer.exe

Trojan.Ransom.TechSupportScam also known as:

K7AntiVirus Trojan ( 0050aa2e1 )
Lionic Trojan.MSIL.Generic.4!c
Elastic malicious (high confidence)
DrWeb Trojan.KillProc.53930
Cynet Malicious (score: 100)
ALYac Trojan.Ransom.TechSupportScam
Cylance Unsafe
Zillya Trojan.FakeSupport.Win32.48
CrowdStrike win/malicious_confidence_80% (D)
Alibaba Ransom:MSIL/DukescamLock.413a3b43
K7GW Trojan ( 0050aa2e1 )
Cybereason malicious.f096d7
Symantec W32.Golroted
ESET-NOD32 a variant of MSIL/FakeSupport.AZ
APEX Malicious
Avast Win32:Malware-gen
Kaspersky HEUR:Trojan-Ransom.MSIL.Generic
NANO-Antivirus Trojan.Win32.Ransom.fksrgw
Tencent Msil.Trojan.Generic.Tafg
Sophos Mal/Generic-S
BitDefenderTheta Gen:NN.ZemsilF.34088.Wq1@aK1bENm
VIPRE Trojan.Win32.Generic!BT
McAfee-GW-Edition GenericRXCJ-HE!5CD0D5AA4C31
FireEye Generic.mg.5cd0d5aa4c315dce
SentinelOne Static AI – Malicious PE
Jiangmin Trojan.MSIL.odcc
Antiy-AVL Trojan/Generic.ASMalwS.2204D82
Microsoft Ransom:MSIL/DukescamLock.A
AhnLab-V3 Trojan/Win32.MSILPerseus.C2199382
McAfee GenericRXCJ-HE!5CD0D5AA4C31
MAX malware (ai score=100)
VBA32 TScope.Trojan.MSIL
Panda Trj/GdSda.A
Yandex Trojan.FakeSupport!mMC+qvi/UME
Ikarus Trojan.MSIL.Fakesupport
MaxSecure Trojan.Malware.11396476.susgen
Fortinet MSIL/FakeSupport.AZ!tr
AVG Win32:Malware-gen
Paloalto generic.ml
Qihoo-360 Win32/Ransom.Generic.HgIASPkA

How to remove Trojan.Ransom.TechSupportScam?

  • Download and install GridinSoft Anti-Malware.
  • Open GridinSoft Anti-Malware and perform a “Standard scan“.
  • Move to quarantine” all items.
  • Open “Tools” tab – Press “Reset Browser Settings“.
  • Select proper browser and options – Click “Reset”.
  • Restart your computer.
Paul Valéry

I'm a cyber security analyst and data science expert with 5+ years of experience with security software contractors.

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